On a daily basis, Live Casino collects a variety of data to identify players, including some info about you. Live Casino is a social casino, which is subject to control laws that define how this type of activity may be performed and what are measures to be put in place to protect confidential information.
This Privacy Policy sets out the rules for the collection, storage, processing, sharing and use of personal data, including sensitive data, and other non-personal data that Live Casino obtains from the user in connection with the use of our website.
If you use the Live Casino, you agree with the collection, storage, processing, sharing and use of your personal data in accordance with our Privacy Policy. You have the option of using tools to control how we use and share your data. Detailed information about them is included in this Privacy Policy. If you do not agree to these rules, please do not use the Live Casino website.
Data administration
The administrator of personal data is Live Casino.
What personal data do we collect?
When you use our website, we may collect personal information, including but not limited to:
- your name and surname;
- your e-mail address;
- username;
- IP address;
- technical information about any devices used to access our website or other technical information;
- info on the use of Live Casino: when, how and where you use it;
- info on the use of social networks (if our services have been linked to social media accounts);
- any other data that you provide to us through our website;
- any data that you provide to us when you contact our Customer Service department;
- as part of its customer diligence process and in accordance with the law, Live Casino may ask you for additional information.
Why are we doing this?
Live Casino processes the user’s data in order to provide the services offered on the Live Casino website, in order to fulfill the legal obligations imposed on Live Casino or to implement the so-called legitimate interest, understood as a fully lawful purpose of data processing, consistent with your rights.
In addition, your data may be used by Live Casino for the following purposes:
- provision of services on the Live Casino website;
- provide you with marketing information (including personalized) about the services you use on the Live Casino website or which, according to Live Casino,
- may be of interest to you – Live Casino may, for example, send you e-mails or display messages on the website regarding services offered by Live Casino;
- communicating with users of the Live Casino website;
- enabling participation in the offered interactive offers, tournaments and Live Casino promotions;
- notifying you about changes to our services;
- improving or modifying the Live Casino website;
- in connection with organized competitions, promotions and extra points (including contact with participants);
- to profile and personalize marketing messages, offers and advertisements displayed on the Live Casino website and third-party websites and services
- based on the combined data we have collected about you;
- age verification and other personal data;
- setting up and managing a user account;
- fulfillment of the applicable procedures in the field of Live Casino.
Live Casino can profile your personal data, which means that Live Casino can use the collected information to tailor the communication directed to you and your needs.
Live Casino does not use profiling data to make automated decisions that could affect your legal situation (e.g. Live Casino does not use algorithms to make decisions that affect your individual rights or affect your rights and rights resulting from the contract between Live Casino and you, e.g. Live Casino does not place automatic offers based on your in-game behavior.
However, Live Casino is obliged by law and license terms to monitor its players to identify people who may be experiencing or at risk of gambling addiction. Based on data describing specific players, a special algorithm provides us with an estimate of the probability of gambling addiction, allowing us to interact with such people to offer help or support. Algorithm-based decisions are not made automatically, without human intervention.
How long do we keep your personal data?
We store your personal data only as long as it is necessary to achieve the purposes and legal obligations set out in this Privacy Policy. The data is stored in accordance with the legitimate interest of Live Casino in order to ensure the full functionality of the services while complying with applicable legal provisions.
Live Casino may store your personal data for a specified period of time after you cease to be a Customer, due to applicable legal and licensing regulations. After this time, Live Casino will delete or anonymize your data. If this is not possible (e.g. due to information being stored in backup archives), Live Casino will protect your data against its re-use until legal and technical options for deletion become available.
Marketing goals
If we have the appropriate consent (depending on your preferences) or on the basis of relevant regulations, some of your personal data may be processed by our third-party marketing partners to enable us to communicate with all our customers (e.g. by e-mail, push notifications). This may include email messaging platform providers etc.
Consent to this processing may be removed, in whole or in part, at any time in the “My Account” settings. If you need more information on this – let us know. All of our marketing communications will contain instructions on how to opt-out of receiving certain types of marketing communications. It may take up to 48 hours for your request to be fully processed. We do not share your personal information with unrelated third parties for the purpose of selling their products without your prior consent.
Sharing and processing personal data
Live Casino shares information with third parties that help to function, provide, improve, integrate, customize, support, and promote its services. Live Casino ensures that all contacts related to the processing of personal data are subject to a documented contract containing specific conditions required by the GDPR.
Live Casino works with partners (third-party service providers) to provide website and application development, gaming software, hosting, maintenance, backup, data storage, virtual infrastructure, analysis, and other services that may require access to use information about you. Our partners also include software suppliers, entities dealing with services on behalf of the Live Casino website. If a service provider needs to access information about you in order to provide services on behalf of Live Casino, it does so under strict Live Casino supervision and in accordance with procedures designed to protect your data.
If required by law, Live Casino may disclose your data to the Police or other public authorities (including, but not limited to, IP address and data related to activities suspected of illegal or dishonest, such as unlawful use of a given form of security risk assessment).
Changes to the Privacy Policy
Live Casino may change this Privacy Policy from time to time. Live Casino will publish any changes to the Privacy Policy on this page, and if the changes are significant, Live Casino will provide a separate notification on the home page, login screen, or by sending an email. Live Casino will also keep the previous versions of this Privacy Policy for inspection in the archives. Live Casino encourages you to review the Privacy Policy when you use the services to stay up to date with our information practices and ways to protect your privacy.